We would appreciate your understanding about our requirement of having your ID with Photo when your orders are above US$250 (no Shipping included). This measure is obey to fraud prevention.
Packages usually take from 10 to 21 business days (18 to 25 days) to deliver (it could vary depending on the destiny Country/City, and the postal service efficiency to ship order to its destiny). Once the order is shipped, we do not have any control over the extra shipping time it could take the order to arrive because of special schedules on the postal services or customs from Mexico or the destiny country, so apothecary.mx cannot guarantee and does not take in any kind of responsibility for an exact date to receive your order in case an order takes longer time than estimated at the postal services or customs.
As your request ,We will gladly provide you the tracking number we get once we ship your order, you must note that tracking numbers may vary from one country to another
For your safety, all packages are sent via registered mail only and require your signature when received.
Our shipping charge will variate depending on the weight of the order and the postal zone where is going to.
PLEASE NOTE THAT IF USING CREDIT CARD PAYMENT, YOU MAY FIND A SLIGHT DIFFERENCE IN THE AMOUNT CHARGED ON YOUR CARD DUE TO THE FACT THAT ALL CHARGES ARE MADE IN MEXICAN PESOS CURRENCY AND THE EXCHANGE RATE CHANGES DAILY.
If we send you a product and you wish to return it, you may return it for full refund or a replacement, providing that it comes on its original container and the packaging has not been opened. Simply send it to the return address in Mexico listed on the package and as soon as we receive back your order we will reship or refund.
If order replacement is required, there will be an open investigation to know the reasons on why replacement has to be done.
If the costumer accidentally missplaced a product on the order and the order has been shipped, Apothecary.mx requires costumer to shipback the order, once the order has returned to us then Apothecary.mx will reship order with correct product and costumer is required to pay the difference on the cost of the product if there is any plus the shipping cost.
If Apothecary.mx has missplaced product by accident and shipped order, then Apothecary.mx is responsible to change the product once its returned to the company and Apothecary.mx will pay all shipping costs, 50 days within the first ordering of the product.
Once order is placed there is no adress change, redirection, product replacement or any change on order information unless order is cancelled within the first 24 hours once order is placed and replaced by a new one with right adress and receiver and product information. Once past these 24 hour term, if cancelation and readjustments are not done there will be no cancellation nor adjustments of any type for the order placed.
We will gladly refund your purchase (less shipping costs) on any unopened products returned to us within 45 days of the purchase date.
Refunds are issued with in 48 hours following reception of the returned package no more and no lees than for the total amount paid for the order placed and requested.
All refunds requests are made only for the total amount of the order, and they are made via paypal only and charges are applied as stated under that company terms and conditions.
All returns require an RMA issued by email upon request. NO EXCEPTIONS. All orders returned to our offices as refused delivery, unclaimed or cancelled before receipt of goods, customer is responsible for shipping costs plus a 15% restocking fee.
Order cancelations have to be within no less than 24 hours once order is placed, after 24 hours once the order is placed ther will be no cancellations acceptance.
Limits to apothecary.mx Liability
The products and information presented on this Web site are provided "as is," with no warranty due to the fact tha Apothecary.mx sells products directly from manufacturers and this automatically guarranties high quality and international quility standarts.
apothecary.mx are not responsable for any damages arising from the use of the products, regardless of whether the damages are incidental, indirect, direct, or consequential
Use of apothecary.mx Web Site
By purchasing any of the products offered on this site, customers agree on this terms and conditions and that they have knowledge of the products they purchase.
Credit card charges will apear as FEENICIA